Returns Policy

Return Policy

Undelivered orders

If an order is not delivered for reasons attributable to Cafe Racer Garage, the full amount paid will be refunded. If the reasons are attributable to the customer, shipping and return costs will be deducted.

Right to withdraw from the contract

Within 30 consecutive days after the date of receipt of the products, the buyer will be able to terminate the contract, without justification and without any penalty, for this he must notify Cafe Racer Garage by e-mail contact@cafe-racer-garage.com, his decision to terminate the contract, indicating the necessary data to identify the purchase.

To exercise the right of free withdrawal, the buyer must send the products in perfect condition to the address Rua dos Barros, n665, Bregieira, Santa-Eufemia, Leira, 2420-255, Portugal or 10th Alley 7, Jiangxia west street, Baiyun District, Guangzhou, Guangdong, China, 510000. Within 14 consecutive days from the date on which he communicated your decision to terminate the contract.

Cafe Racer Garage will reimburse the buyer for all costs of the original purchase. However, the customer will assume direct expenses for the return of the products.

The refund will be made in the shortest time possible and always within 30 days after notification, using whenever possible the same payment channel that was made for the purchase.

The refund will always be made in favor of the person who made the payment (identified as the holder of the credit card used for the purchase or the account holder from which the bank transfer used for the purchase is made).

Procedure for returns and exchanges.

The customer must notify Cafe Racer Garage by e-mail contact@cafe-racer-garage.com, indicating the order number, copy of the invoice, photograph of the product in question and description of the problem.

The products of the original order that intend to be exchanged should be sent to the address Rua dos Barros, n665, Bregieira, Santa-Eufemia, Leira, 2420-255, Portugal or 10th Alley 7, Jiangxia west street, Baiyun District, Guangzhou, Guangdong, China, 510000..

In cases where the reason for the return or exchange is attributable to the Cafe Racer Garage or the carrier, the shipping costs will not be borne by the customer. The exchange or refund will only be made after checking the condition of the product.

The refund will be made in the shortest possible time after the notification and the return of the initial order, using whenever possible the same payment channel that was made for the purchase.

The refund will always be made in favor of the person who made the payment (identified as the holder of the credit card used for the purchase or the account holder from which the bank transfer used for the purchase is made).

In the case of an order for several products and only part is returned or exchanged, no refund of shipping costs will be processed.