FAQ’s

FAQ's

You can check the estimate delivery times in here.

  • Your order confirmation email contain a tracking link, you can use it to track your order.
  • You can also use this global tracking website to track your order: Click here to track your order
  • Once the order has been processed and shipped the tracking will become active. Some tracking services can take between 24-48 hours after the order has been shipped to start updating tracking information. 
  • If the supplied tracking number does not work 48 hours Please contact us.

We offer a free shipping service for all orders.

But in case you want a quicker shipping service, we have that available too, you can check the express shipping costs in the checkout page .

We are sorry to hear that you have not received your order yet.

Please ensure you have checked the following

  • Check the order tracking status.
  • Ask your local Post Office to see if it has been sent there. They don’t always leave a card.
  • Check with neighbouring properties to see if it may have been delivered to the wrong address by accident

Sometimes it can take longer than the estimated delivery time to arrive. International deliveries, in extreme case, can take up to six weeks longer than quoted depending on the local postal service.

If you have checked the above and still have not received your order please submit a support request and our team will chase it up for you.

Cancel Order

If you wish to cancel your order please contact us with your name and order number and our support team will cancel your order.

Change Order

If you wish to change your order please contact us with your name and order number and our support team will change your order.

*We will just be able to change or cancel orders if the order has not been shipped yet!

We accept the following payment methods:

  • All major credit cards
  • American Express
  • Paypal
  • Apple Pay
  • Google Pay
  • Bitcoin
  • Bitcoin Cash
  • Ethereum
  • Litecoin

If you haven’t received a coupon code after signing up on our website please check that the email hasn’t gone into your spam/promotions folder. 

If you can’t find the email please try signing up again and make sure you entered your email address correctly. You can also try an alternate email address if you have one. 

If both these have been re-checked and you still have not received your discount code, please submit a support request

If your payment details are not accepted at the checkout please contact your bank first to ensure there are no holds on your credit or debit card.

If you are attempting to use PayPal or another form of payment, please contact them directly.

Why are my card details not being accepted, even though they work on another website?

Banks have automated systems that determine whether or not to accept the charge on the card. 

These systems take various signals into account, such as your spending habits or account balance, as well as card information like your billing address, expiration date and CVV.

Changes to your account information may automatically trigger a temporary hold on your card that you will need to contact the bank about.

Mastercard specific declines

We have been advised that declines in Mastercard may also occur if you have “Zip Code verification” enabled but have supplied a different zip code / postcode in your billing address. You will need to ensure that your billing address details are the same as the information you have registered in Mastercard.

In this case, please enter your the same billing address that you have registered on your card at the checkout and select “Ship to a different address?” so you can enter the shipping address.

Returns

To return a product/order please contact us with the following information:

  • Reason for return
  • Order number 

You are welcome to return a product for a refund within 60 days after purchase as long as the item/s meet the conditions of our return policy.

Once we have received and inspected the returned goods we will process your refund. 

Exchanging

Depending on what you have ordered we may not be able to exchange your item for an alternative product however in most situation it’s easier and faster to simply return the item for a refund and purchase the correct product at your convenience. 

Please contact our support team and they will advise you on the best option.   

We pride ourselves on supplying high-quality products, however, if you do have any issues with a product our support team is here to help.

To ensure a quick response please submit a support request with the following information:  

  • Order Number
  • Photo’s and/or video clearly demonstrating the issue 

Once you have sent the above information our support team will be in touch to assist further.